Customer Success Manager
WholesailRemote
Posted April 21, 2026
Full Time
About the Company
Wholesail is building the financial network for wholesale trade, connecting accounting and ERP systems to automate payments, credit, and reconciliation workflows.
Job Description
We are growing quickly and looking for someone who can help shape the future of our customer success function. This is a role for someone who wants to go deep on a complex product, work with sophisticated customers, and drive real business outcomes.
Requirements
- 3-5+ years in SaaS in a technically complex environment
- Background as a: Customer Success Manager/Account Manager handling high-value customers, Customer Success or Solutions Engineer
- Strong business acumen; comfortable with Controllers, CFOs, CEOs, & Operators
- Clear, structured communication (written and verbal)
- Comfort discussing technical subjects internally & externally
- History of increasing responsibility or fast growth
- Bonus: Experience with ERPs, Product Integrations, Accounting Concepts
Benefits
- Work with experienced tech startup founders and a customer-centric team
- Competitive compensation
- Meaningful Equity - Participate in the upside of building a successful company
- Medical, dental, vision, short-term disability insurance and 401K
- $100 per month phone stipend
- $50 reimbursable monthly expense for work-from-home internet.
- $500 reimbursable towards a work-from-home office setup
