Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Requirements
- Manage and process customer RFQs and POs from the global mailbox queue.
- Ensure all customer enquiries are responded to within agreed SLAs.
- Assess transaction urgency based on ETA, port, and customer type, and escalate when required.
- Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.
- Support credit control processes by flagging orders that exceed approved credit limits.
- Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
- Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
- Maintain clear task ownership and ensure daily activities are fully accounted for.
- Contribute ideas to improve processes, efficiency, and service quality.
- Participate in team discussions, training, and knowledge-sharing sessions.
- Support rostered mailbox coverage on Saturdays and Public Holidays when required.
- Take on overtime assignments as needed and comply with standard operating procedures.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan