Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Requirements

Manage and process customer RFQs and POs from the global mailbox queue.
Ensure all customer enquiries are responded to within agreed SLAs.
Assess transaction urgency based on ETA, port, and customer type, and escalate when required.
Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.
Support credit control processes by flagging orders that exceed approved credit limits.
Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
Maintain clear task ownership and ensure daily activities are fully accounted for.
Contribute ideas to improve processes, efficiency, and service quality.
Participate in team discussions, training, and knowledge-sharing sessions.
Support rostered mailbox coverage on Saturdays and Public Holidays when required.
Take on overtime assignments as needed and comply with standard operating procedures.

Benefits

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Manage and process customer RFQs and POs from the global mailbox queue.
Ensure all customer enquiries are responded to within agreed SLAs.
Assess transaction urgency based on ETA, port, and customer type, and escalate when required.
Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.
Support credit control processes by flagging orders that exceed approved credit limits.
Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
Maintain clear task ownership and ensure daily activities are fully accounted for.
Contribute ideas to improve processes, efficiency, and service quality.
Participate in team discussions, training, and knowledge-sharing sessions.
Support rostered mailbox coverage on Saturdays and Public Holidays when required.
Take on overtime assignments as needed and comply with standard operating procedures.