Team Member - Customer Service-RA-Support-Customer Service

This Customer Service Role will focus on handling customer requests and complaints for Retail Asset Products. The role involves addressing requests/complaints within defined Time to Answer (TAT) targets, achieving cross-sell goals, and ensuring high quality of service. It requires a proactive approach to issue resolution and focus on performance targets.

Requirements

• Some experience in Customer Service would be an added advantage
• Believes in team work
• Taking ownership of customer issues and taking them to end to end resolution
• Focused towards achievement of own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.