Team Member - Customer Service-PERSONAL LOANS-Customer Service
KotakSurat, Gujarat, India
Posted November 3, 2022
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
This role involves providing customer service for Retail Asset Products (home loans, LAP, personal loans) to clients. The ideal candidate will handle requests/complaints efficiently, ensure timely resolution, and contribute to cross-sell targets. They should also focus on service quality and achieving performance goals. The role requires teamwork and a focus on improving processes.
Requirements
- Some experience in Customer Service
- Believes in team work
- Taking ownership of customer issues
- Focus on achieving own KRAs
- Building rapport and coordinating with internal stakeholders
- Proficiency in WORD and EXCEL/PPT