Team Member - Customer Service-PERSONAL LOANS-Customer Service

This position is for Customer Service Officers to handle requests and complaints related to Retail Asset Products like home loans, LAP (Personal Loan), and Personal Loan. The role involves closing requests/complaints within agreed-upon timelines, promoting digital adoption, and striving to achieve KRAs. Customer service excellence and proactive problem-solving are key. A focus on continuous improvement and organizational capabilities is required.

Requirements

• Some experience in Customer Service.
• Belief in team work.
• Taking ownership of customer issues and resolving them.
• Focus on achievement of own KRs.
• Building rapport and coordinating with stakeholders.
• Proficiency in WORD and Excel/PowerPoint preferred.