Customer Service Representative
William HillEngland, United Kingdom
Posted April 10, 2026
Full Time
About the Company
William Hill, founded in 1934, has evolved from a local betting shop into a global multi‑brand leader in sports betting and online gaming. As part of evoke, the company blends traditional wagering with cutting‑edge digital platforms, offering a full range of sports, racing, casino and retail betting products. Its distinctive advantage lies in a deep heritage of innovation, a commitment to employee development, and a fast‑paced culture that celebrates success and empowers teams to deliver high‑impact solutions. William Hill continues to shape the future of betting through technology, data‑driven insights and a strong focus on responsible gaming.
Job Description
People don’t just come here to place bets, they come for the experience. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
Requirements
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Benefits
- Competitive salary
- Annual Pay Review & Bonus Scheme
- 28 days holiday annually (pro rata)
- Paid birthday day off
- Pension plan
- Perks and discounts
- Training and development