Head of Operations
Williams LeaShanghai, China
Posted October 7, 2019
Full Time
About the Company
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
Job Description
The Head of Operations will be responsible for leading the operations team in Shanghai, focusing on solution and costing approval, labor management, quality of service delivery, and continuous improvement to drive operational effectiveness and profitability.
Requirements
- Significant industry experience in Production agencies
- Proven success at finding solutions to meet business and client needs
- Change management experience
- Strong planning and organizing skills with a logical approach
- Flexible team player
- Ability to set standards and communicate them to others
- Experience of working closely with teams and inputting into process design
- Positive communication and interpersonal skills at a very high level
- Strong commercial awareness, ability to plan and negotiate
- Continuous improvement mindset
- Can do attitude
- Dynamic, yet detail-orientated outlook
- Self motivated, able to work with the minimum of supervision
- Able to manage and motivate others with a leadership style
