Customer Service Representative

Customer Service Representatives will work with current and potential customers, managing a high volume of inbound/outbound calls, troubleshooting product and service issues, and creating positive experiences for Window World customers.

Requirements

• Handle inbound and outbound calls using proper phone etiquette
• Maintain strong knowledge of products, policies, and services of the organization
• Convert customer inquiries into in-home sales appointments
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers
• Accurately create and update customer accounts and input records of customer interactions into CRM
• Follow standard operating procedures
• Prepare customer service call reports for management
• Maintain a well-organized and professional workspace
• Provide assistance with training and orientation for other team members as assigned

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance