Senior ServiceNow Business Analyst - SPM

Windward Consulting is seeking a highly skilled and experienced ServiceNow Business Analyst – SPM to play a key role in the successful implementation and adoption of ServiceNow applications across the organization.

Requirements

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field.
• 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
• Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.
• Proven experience implementing ServiceNow SPM for enterprise clients.
• Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications).
• Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
• Familiarity with Agile, Waterfall, and Hybrid development methodologies
• Familiarity with ServiceNow data structures, tables, and workflows
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication, facilitation, and stakeholder management skills.
• Understanding integration points with other enterprise systems (e.g., HR, ERP, monitoring tools).
• Experience with ITIL processes and frameworks.
• Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
• ServiceNow Certified System Administrator
• PMI Project Management Professional (PMP) certification
• ICAgile or equivalent Agile certification
• ITIL v3 or v4 Certification
• Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match