Windward Consulting is seeking a highly skilled and experienced ServiceNow Business Analyst – SPM to play a key role in the successful implementation and adoption of ServiceNow applications across the organization. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the ServiceNow solution aligns with organizational goals and industry best practices.
Requirements
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field.
- 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations.
- Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.
- Proven experience implementing ServiceNow SPM for enterprise clients.
- Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications).
- Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
- Familiarity with Agile, Waterfall, and Hybrid development methodologies
- Familiarity with ServiceNow data structures, tables, and workflows
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, facilitation, and stakeholder management skills.
- Understanding integration points with other enterprise systems (e.g., HR, ERP, monitoring tools).
- Experience with ITIL processes and frameworks.
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
- ServiceNow Certified System Administrator
- PMI Project Management Professional (PMP) certification
- ICAgile or equivalent Agile certification
- ITIL v3 or v4 Certification
- Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
Benefits
- Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D
- 401(k) plan with company match and work/life balance
- Paid Time Off
- Personal Leave
- Holidays
