Customer Support Specialist

The Customer Support Specialist is a frontline role responsible for delivering high-quality support to customers while also supporting customer education, documentation, onboarding workflows, and live training initiatives.

Requirements

• 1–3 years of experience in customer support, customer success, or client services
• Strong written and verbal communication skills
• Experience working with support tools such as Intercom or similar platforms
• Comfortable explaining technical concepts to non-technical users
• Highly organized with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment

Benefits

• Healthcare
• Dental & Vision coverage with HSA option
• 401k with company contribution
• Unlimited PTO
• 3 months paid maternity & paternity
• Issued Company Laptop
• Noise Cancelling headphones
• WFH Equipment Stipend
• Digital News Subscription