ADMINISTRATOR L3

The ADMINISTRATOR L3 role involves resolving, maintaining, and managing client software, hardware, and network issues as per defined SLAs, ensuring client satisfaction. The role requires timely response to tickets, maintaining quality parameters, and performing root cause analysis to resolve problems. The role also involves installing and configuring software, providing application/user access, and maintaining timely backups.

Requirements

• 3-5 years of experience
• ServiceNow - IT Service Management skills
• 100% adherence to SLA/timelines
• Multiple cases of red time
• Zero customer escalation
• Client appreciation emails

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative and dynamic work environment