Administrator L3

The purpose of the role is to resolve, maintain and manage client's software/hardware/network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction. Ensure timely response of all the tickets raised by the client end user and provide an acceptance and immediate resolution to the high priority tickets/service.

Requirements

• 3-5 years of experience
• Mandatory Skills: OpenShift
• 100% adherence to SLA/ timelines
• Multiple cases of red time
• Zero customer escalation
• Client appreciation emails

Benefits

• Career growth and development opportunities