Administrator - L3

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction. The role involves ensuring timely response of all the tickets raised by the client end user, service requests solutioning, and performing root cause analysis of the tickets raised.

Requirements

• Experience in a similar role or related field
• Ability to work in a fast-paced environment
• Strong communication and problem-solving skills

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment