Administrator L3

The Administrator L3 role involves resolving, maintaining, and managing clients' software, hardware, and network based on service requests, ensuring client satisfaction and adherence to SLAs.

Requirements

• Ensure timely response of all tickets raised by clients
• Perform root cause analysis of tickets raised and create an action plan to resolve the problem
• Provide acceptance and immediate resolution to high-priority tickets
• Install and configure software and hardware requirements based on service requests
• Provide application and user access as per client requirements
• Maintain timely backup of important data and logs

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance