ADMINISTRATOR L3
WiproHyderabad, Telangana, India
Posted March 31, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company.
Job Description
The Administrator L3 role involves resolving, maintaining, and managing client software/hardware/network issues based on service requests, ensuring client satisfaction and adherence to defined SLAs.
Requirements
- Timely response to client tickets
- Quality parameter maintenance
- Client network/server/system/storage/platform/infrastructure upkeep
- Ticket solutioning and resolution within defined timeframe
- Root cause analysis and action plan creation
- Immediate high-priority ticket resolution
- Software/hardware installation and configuration
- 100% adherence to timeliness and client expectations
- Application/user access provision
- Timely ticket tracking and management
- Data/ log backup and management