ADMINISTRATOR L3

Resolve, maintain and manage client's software/hardware/network based on service requests, ensuring client satisfaction.

Requirements

• Ensure timely response of all the tickets raised by the client end user
• Maintain quality parameters for service requests solutioning
• Act as a custodian of client's network/server/system/storage/platform/infrastructure and equipment
• Perform root cause analysis and create an action plan to resolve problems
• Provide acceptance and immediate resolution to high priority tickets/service
• Installing and configuring software/hardware requirements based on service requests
• Maintain timely backup of important data/logs and management resources
• Coordinate with on-site team for complex problem resolution