Airline Specialist

Responsible for handling inbound and outbound calls from any part of the globe, processing refunds, and answering general airline and reservation queries.

Requirements

• Working knowledge of PCs e.g. MS Office
• Reasonable keyboard skills
• Generic understanding of customer service
• Sound customer service skills and soft skills
• Excellent spoken English and reasonably good written communication skills
• No Regional Accent, Neutral Accent
• Ability to verbalize thoughts
• Correct construction of sentences
• Grammatically correct English
• Good grasping power
• Excellent listening skills
• Patience and ability to handle difficult situations
• Team player
• Reasonable analytical skills
• Understanding of job profile applied for
• Situation handling skills
• Leadership skills (not a critical parameter but would be an add-on)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan