Customer Service Representative

Customer Service Representative responsible for providing effective technical support, resolving client issues, and meeting process SLAs. The role involves managing transactions, fielding client queries, and updating internal knowledge bases.

Requirements

• Leverage knowledge bases and resources to provide effective problem resolution
• Identify and learn product details to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot trends and prevent future problems
• Maintain and update self-help documents for customers

Benefits

• Career growth opportunities