Customer Support Representative with French (Romania, full remote)

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting, as a full remote Customer Support Representative with French. Support inbound inquiries, collect accurate information, and communicate clearly with stakeholders. Tenacious in resolving product or service problems and handle escalated customer issues. Critical skills required: Advanced English and French language skills, understanding of Order Management & Customer Service Process, excellent communication skills, and knowledge of MS Office Suite.

Requirements

• Support inbound inquiries from internal and external customers
• Collect and provide accurate, valid, and detailed information
• Communicate clearly to stakeholders
• Tenacious in resolving product or service problems
• Handle and resolve escalated customer issues
• Learns and follows company policies, standard operating procedures

Benefits

• Competitive salary
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Extra annual leave days depending on tenure within Wipro
• BOOKSTER opportunities
• Winner Circle Points (WCP) & Long service award (LSA) platforms
• Employee Assistance program
• Employee Referral Program with attractive incentive schemes