Customer Support Representative with Spanish

We are excited to offer this new opportunity with Wipro Technologies, one of the biggest brands in the industry, as a Customer Support Representative with Spanish. The role involves building and co-managing a strong relationship with our client's organization and performing based on defined SLA and KPIs. Key responsibilities include handling inbound and outbound calls, technical queries, and customer requests.

Requirements

• Handling of inbound and outbound calls
• Handling of incoming transactions (chat/email/social media)
• Handling technical queries including troubleshooting
• Handling requests for free of charge items
• Assisting customers to make the right product choice
• Determining warranty claims and ordering replacement products

Benefits

• Competitive salary
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Relocation package
• Extra annual leave days
• BOOKSTER opportunities
• Fruits, coffee and tea on the house
• Winner Circle Points (WCP) & Long service award (LSA) platforms
• Employee Assistance program
• Employee Referral Program with attractive incentive schemes