Customer Care TL with German, Bucharest

We are excited to offer this opportunity with Wipro Technologies to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs.

Requirements

• Managing day-to-day Operations & team
• Align staffing and scheduling to forecasted volumes
• Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance
• Ensuring team's adherence to agreed SLAs/KPIs/OPIs
• First Level Escalation Management

Benefits

• Competitive salary with an attractive set of social benefits
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Personal development in a multinational working environment through nice extracurricular activities with the team
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms)
• Extra annual leave days depending on tenure within Wipro
• BOOKSTER opportunities
• Nice designed and central business office
• Fruits, coffee and tea on the house
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition
• Employee Assistance program
• Employee Referral Program with attractive incentive schemes