Customer Care Jr Process Associate with Portuguese

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.

Requirements

• Handling of inbound and outbound calls to address various call types from customers.
• Handling of incoming transactions (chat/email/social media) to address queries from various customers.
• Handling technical queries including troubleshooting for client diabetes-devices management software and app.
• Handling requests for free of charge items.
• Assisting customers to make the right product choice.
• Determine based on product complaint if warranty claim applies and if so, order, replacement product.
• Log information related to product complaints, to be researched by the quality team.
• Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
• Response to Inbound email or whitemail via phone, email or whitemail.

Benefits

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Relocation package for candidates willing to relocate