LEAD ADMINISTRATOR L1(CONTRACT)

The Lead Administrator L1 (Contract) role provides L2 support for Cradlepoint routers, troubleshoots connectivity and signal issues, and manages configurations via NetCloud Manager. The role also supports Cisco routing & switching environments, troubleshoots VLANs, and performs basic firewall troubleshooting. The successful candidate will have 3-6 years of experience in Network Operations / NOC / MSP, multi-site enterprise support experience, and telecom/carrier coordination experience.

Requirements

• Provide L2 support for Cradlepoint routers
• Troubleshoot connectivity and signal issues
• Manage configurations via NetCloud Manager
• Support Zero Touch Provisioning (ZTP) and device onboarding
• Diagnose WAN issues involving cellular, broadband, and hybrid WAN
• Monitor and resolve performance issues (latency, jitter, packet loss)
• Coordinate with carriers for cellular service escalations
• Support routing & switching environments (Catalyst, ISR/ASR platforms)
• Troubleshoot VLANs, trunking, STP, OSPF, EIGRP, BGP (basic), ACLs, NAT
• Assist with Meraki environments (Dashboard monitoring, troubleshooting)
• Perform basic firewall troubleshooting (ASA/Meraki MX)
• Support Juniper SRX firewalls and EX switches
• Perform basic troubleshooting using JunOS CLI
• Assist with security policies, NAT, and log analysis
• Handle L2 incident tickets (P1–P4) within SLA targets
• Participate in Major Incident bridge calls
• Perform triage and escalate to L3/vendor support
• Execute standard changes and maintain documentation
• Support problem management and RCA efforts

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options