MAJOR INCIDENT MANAGER L2

MAJOR INCIDENT MANAGER L2 role is responsible for managing and resolving major incidents, providing status updates to customers, and analyzing causes to prevent future incidents.

Requirements

• 8-10 years of experience in driving service operations
• Min 8 year of experience in managing the IM and MIM processes
• ITIL Expert or Min two ITIL Intermediate certified professional
• Strong analytical, communication, presentation and reporting skills
• Good leadership, people management and operational skills
• Experience in helpdesk environment
• Ability to work in shift and flexible schedule