MAJOR INCIDENT MANAGER L2

The Major Incident Manager L2 is responsible for driving the major incident management process, ensuring timely resolution of incidents, and conducting root cause analysis. The role requires strong analytical, communication, and leadership skills, as well as experience in ITIL practices.

Requirements

• 8-10 years of experience in driving service operations
• Min 8 year of experience in managing IM and MIM processes
• ITIL Expert or Min two ITIL Intermediate certified professional

Benefits

• Competitive salary
• Opportunities for growth and development
• Collaborative and dynamic work environment