MAJOR INCIDENT MANAGER L2

The Major Incident Manager L2 will be responsible for managing major incidents, ensuring swift resolution, and providing regular updates to stakeholders. The role involves coordinating with resolver groups, SMEs, and process managers to minimize service and business impact. The ideal candidate should have 8-10 years of experience in service operations, ITIL expertise, and strong analytical, communication, and leadership skills.

Requirements

• 8-10 years exp in driving the service operations.
• Min 8 year of experience in managing the IM and MIM processes
• ITIL Expert, or Min two ITIL Intermediate certified professional
• Strong analytical, communication, presentation and reporting skills
• Good leadership, people management and operational skills
• Should have exposure to ITIL practices.
• Good written & verbal communication skills
• Experience in helpdesk environment
• Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere

Benefits

• Employee benefits are not explicitly mentioned