MAJOR INCIDENT MANAGER L2

Wipro Limited is seeking a Major Incident Manager L2 to act as a Single Point of Contact for customers, drive the Major Incident Bridge, and coordinate with stakeholders to ensure resolution within SLAs. The ideal candidate will have 8-10 years of experience in service operations and ITIL expertise, with strong analytical, communication, and leadership skills.

Requirements

• 8-10 years of experience in driving service operations
• Minimum 8 years of experience in managing IM and MIM processes
• ITIL Expert or minimum two ITIL Intermediate certified professionals
• Strong analytical, communication, presentation, and reporting skills
• Good leadership, people management, and operational skills
• Experience in helpdesk environment
• Highly motivated individual with a positive and pro-active attitude
• Ability to work in shift and flexible schedule
• Ability to motivate staff
• Excellent team skills with ability to listen and contribute to discussions and meetings
• Building and maintaining relationships
• End-to-end ownership for customer satisfaction through levels of support
• Planning and organization and working well with Virtual Team
• Virtual Team Management Skills
• Relationship Management for services and vendors interface

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development