PROCESS EXCELLENCE CONSULTANT L3

Process Excellence Consultant L3 is a role that involves auditing cases/calls, reviewing performance, and identifying quality improvements. The ideal candidate will have strong analytical and technical skills, excellent communication and feedback/coaching skills, and a customer-focused approach.

Requirements

• 8-10 years of experience in quality, statistical tools, and process re-engineering
• Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
• Exposure to ISO, CMMi or COPC will be an added advantage
• Consulting experience in Shared Services Set up/BPO space is desirable

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development