PRODUCTION SPECIALIST L1

The PRODUCTION SPECIALIST L1 role provides technical support to the process and resolves client issues directly or through timely escalation. The purpose of the role is to support the process by managing transactions as per required quality standards, fielding client help requests, and documenting queries received.

Requirements

• 1-3 years of experience
• Voice Fulfilment experience
• Ability to work in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to maintain quality standards and meet process SLAs

Benefits

• Comprehensive health and wellness programs
• Retirement planning
• Time off and leave policies
• Professional development opportunities
• Cultural events and activities