SERVICE DESK ANALYST L0(CONTRACT)

As a Service Desk Analyst L0 (Contract), you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. You will be responsible for primary user support and customer service, responding to queries from calls, portal, emails, chats, and ensuring adherence to service desk objectives.

Requirements

• TIS Service Desk experience
• Fundamental operations of commonly-used software, hardware, and equipment
• Standard service desk operating procedures
• Accurate logging of service desk tickets
• Minimal escalation
• Customer experience
• Attendance
• Documentation