System Engineer L2
WiproHyderabad, Telangana, India
Posted February 11, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Job Description
Wipro Limited is a leading technology services and consulting company seeking a System Engineer L2 to troubleshoot and resolve customer complaints in a timely manner.
Requirements
- Excellent communication skills
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Benefits
- Tuition Reimbursement