TECHNICAL LEAD L1
WiproBengaluru, Karnataka, India
Posted January 14, 2026
Full Time
About the Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company that specializes in delivering innovative solutions for digital transformation. With a comprehensive portfolio of capabilities including consulting, design, engineering, and operations, Wipro helps clients achieve their strategic objectives and build future-ready businesses. The company's global presence across 65 countries and its commitment to sustainability make it a distinctive player in the industry.
Job Description
The Technical Lead L1 role at Wipro Limited is responsible for supporting process delivery by ensuring daily performance of Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists.
Requirements
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/product for the team members to facilitate better client interaction and troubleshooting
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist