Strategic Customer Success Manager (Insurance Carriers)

Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. As a Strategic Customer Success Manager (Insurance Carriers), you will help define how Wisedocs supports enterprise customers, navigate complexity, and deliver long-term value. This role requires deep insurance and claims operations understanding, strong executive presence, and the ability to lead complex, multi-stakeholder accounts through change, risk, and renewal.

Requirements

• 10+ years managing enterprise customers in SaaS
• Strong understanding of insurance and claims operations, including complex, regulated customer workflows
• Demonstrated experience owning and leading enterprise renewals
• High technical aptitude and ability to quickly understand and explain technical concepts to diverse audiences
• Proven ability to lead complex accounts independently while collaborating effectively cross-functionally
• Exceptional organizational discipline, executive communication, and presentation skills
• Strategic, proactive problem-solver who identifies risk early and drives solutions forward
• Comfortable operating in fast-paced, evolving environments

Benefits

• Remote work environment
• Modern employee benefits, including health and dental coverage
• Competitive compensation, with valuable stock options
• An opportunity to develop rapidly in your career
• Access to a learning and professional development fund
• Company events
• Generous Paid Time Off
• Paid Sick Days
• Casual Dress code
• Employee Referral Bonus
• Tuition Assistance
• Plus, many other Recognition Programs!