Field Service Technician

We’re excited to add a talented Field Service Technician to our growing team - someone who takes pride in delivering exceptional service and support to customers across the BC Lower Mainland.

Requirements

• Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure equipment is meeting operating and quality standards.
• Create a friendly and inviting working environment.
• Effective communication with customers and coworkers, both verbal and written.
• Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
• Recommending required parts and services to customers and assistance with follow-up through to successfully acquiring customer approval.
• Working with internal team to obtain required parts and materials.
• Adhere to safety standards and procedures with continuously changing working environments.
• Daily travel to customer sites located in the BC Lower Mainland region with occasional travel to sites located in surrounding areas.
• Rotation based on-call service, with occasional after hour call-outs.
• Comprehension of electrical wiring schematics and diagrams for all equipment.
• Accurately document service and installation activities by completing work orders for each job, maintenance checklists, and daily time sheets.
• Promote all company products, services and solutions; such as equipment, system accessories, planned maintenance, diagnostics, audits and leak detection. Ability to communicate value and increase customers' awareness of how these items can benefit their operations.
• High level of integrity and ethical values.
• Strongly motivated to stay updated with the latest in compressed air innovation and concepts.
• Use of precision measuring tools for diagnostic trouble shooting of compressed air equipment.
• Comprehension of all operations and parts manuals associated with all equipment.
• Operating knowledge of Microsoft office software and working proficiency with laptops and hand-held computers and devices.
• Candidates must have their own set of standard tools. All other specialty and diagnostic tools will be supplied by the company.
• Valid Class 5 Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years. Driver's abstract required.
• Training is comprised of job shadowing, hands-on field work, online training, and formal classroom training. Travel to Ingersoll Rand’s corporate training facility in the USA is periodically required.
• Valid Canadian passport with the ability to travel across Canada and the US.
• Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.

Benefits

• Competitive wage and performance bonuses.
• Banked time off eligibility so you can earn extra days off.
• Per diem when traveling.
• Company service vehicle.
• Fleet fuel/maintenance card.
• Tool and boot allowance.
• Tablet computer.
• Mobile phone.
• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• Flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).