Superviseur des opérations / Operations Manager

The Operations Manager is responsible for ensuring the integration, training, supervision, mentoring, and performance management of all drivers and driver assistants. This involves establishing and maintaining positive relationships with all personnel in direct contact with customers.

Requirements

• Ensure new frontline employees have the necessary tools, instructions, and feedback to perform their daily tasks successfully.
• Meet with new frontline employees daily to ensure continuous communication and support during their integration.
• Maintain regular and opportunistic contact with frontline employees.
• Review best practices regularly to improve daily performance.
• Focus on understanding and advancing the career objectives of frontline employees.
• Identify and address opportunities for improvement and collaborate with frontline employees to ensure their continued success.
• Actively participate in coaching interviews and solicit feedback.
• Set the example to ensure that safety practices are paramount for every employee and
• Teach and develop an understanding of WM values.
• Conduct root cause investigations on all injuries and incidents, ensuring consistent discipline and re-training.
• Document and maintain required files for regulatory bodies such as the Ministry of Transportation.
• Examine and verify daily tour operations documentation (e.g., pre-departure inspection reports, driver presence times, open tickets), following up as necessary.
• Visit clients and their sites to evaluate and resolve security issues, seeking alternative solutions as needed.

Benefits

• Paid time off
• Holidays
• Personal days