Call Center Agent - Collections - Century City, South Africa

Call Center Agent - Collections role at WNS Global Services Inc. will involve speaking to customers to reduce debt, using debt collection techniques, and maintaining quality standards. The role requires 6-12 months of debt collecting experience and proficiency in English, with a neutral accent preferred.

Requirements

• Proactively contact customers by telephone and in writing
• Deal with customer queries and internal queries within agreed SLAs
• Find resolutions for customer debt and collect cash to minimize bad debt write-offs
• Maintain customer related information on systems
• Liaise with internal and external colleagues
• Manage complaints and ensure compliance

Benefits

• Role clarity, coaching and mentoring
• Professional development and structured career path
• Structured employee experience with 5 people promises