Call Center Agent - Inbound - Centurion, South Africa
WNSSouth Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management (BPM) leader with a growing footprint into Africa, employing 4000+ people.
Job Description
Join WNS Global Services Inc. as a Call Center Agent - Inbound in Centurion, South Africa, and provide first-class customer service to increase business profitability. Deliver customer value, promote products, and ensure accuracy in customer service. Experience in customer service roles is required, with a Matric/Grade 12 Certificate or equivalent.
Requirements
- Minimum 12 months experience in customer service role (Contact center)
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the client’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Benefits
- Role clarity
- Coaching and mentoring
- Professional development
- Structured career path