Call Center Agent - Inbound - Durban - Grid Eye, South Africa

WNS Global Services Inc. is a global Business Process Management (BPM) leader seeking a Call Center Agent to deliver first-class customer service, promote client products, and enhance customer experience and loyalty.

Requirements

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries
• Identify and understand customer needs to provide a consistently high quality service
• Effectively promote the client's products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization
• Escalate any queries, complaints and operational or regulatory risks to the relevant team
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard
• Adhere to the company and department standards, policies and procedures

Benefits

• Role clarity, coaching and mentoring, professional development and structured career path