Call Center Agent - Inbound - Durban - Hippo Park, South Africa

We are a global Business Process Management (BPM) leader offering business value to 400+ global clients by combining operational excellence with deep domain expertise. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path.

Requirements

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed

Benefits

• WNS Cares Foundation to support meaningful initiatives and make an impact in the community