We are seeking a Collections Agent to join our team, responsible for contacting customers via telephone and in writing to drive collections, managing complaints, and ensuring compliance.
Requirements
- Proactively contact customers via telephone and in writing to drive collections
- Work to agreed quality standards and agreed timescales
- Responsible for managing complaints and ensuring compliance
- Liaise with internal and external colleagues throughout the business and externally with customers
- Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
- Maintain customer related information on systems to the required standards
- Outbound calls to customers
- Maintain customer information on system
- Inbound call handling
- Computer literate
- Excellent verbal and written English communication skills
- Good negotiation skills
- Decision making, and analytical skills
- A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability