Collections Agent - Utilities Contact Centre
WNSCape Town, Western Cape, South Africa
Posted July 19, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management (BPM) leader with a growing footprint into Africa, employing 4000+ people.
Job Description
WNS Global Services Inc. is a global Business Process Management (BPM) leader seeking high-performance, target-driven individuals to join their Collections Agent - Utilities Contact Centre team in Cape Town, South Africa. The role involves speaking with customers to resolve outstanding balances and prevent debt. Responsibilities include contacting customers via telephone and in writing, managing complaints, and maintaining accurate records.
Requirements
- 6-12 Months' call center experience with preference given to those who have previous knowledge in Collections
- High proficiency in verbal and written English (a neutral accent is preferred)
- Customer orientation in an international and multicultural context
- Focus on quality