Operations Manager: Sales Contact Centre
WNSCape Town, Western Cape, South Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management (BPM) leader, with a presence in 16 countries worldwide.
Job Description
We are seeking a Sales Call Centre Operations Manager to lead a team of Sales and Customer Centric Team Leaders in a dynamic and fast-paced environment, with a focus on delivering against client and internal business outcomes.
Requirements
- Matric/Grade 12 or equivalent with English and Mathematics
- A relevant tertiary qualification preferred
- Proven track record of delivering against client, customer, and business outcomes
- Minimum 3+ years of relevant management experience in a fast-paced inbound or outbound sales and service centric contact centre environment
- Ability to work the following operational hours: 5 days a week, Monday to Friday between 2PM and 11 PM
Benefits
- Professional development and structured career path
- Experience the culture of outperformance, engagement, celebration
- Contribute to society through our WNS Cares Foundation