Team Leader: Sales Contact Centre (Night Shift)
WNSCape Town, Western Cape, South Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management (BPM) leader offering business value to 400+ global clients.
Job Description
We are looking for a talented Sales Call Centre Team Leader / Assistant Manager to lead a team of Inbound Sales and Service Centric Agents in a fast-paced environment. The ideal candidate will have a proven track record of delivering against client, customer and business outcomes, and a minimum of 3+ Years relevant management experience working in a contact centre environment.
Requirements
- Matric/Grade 12 or equivalent, with English and Mathematics
- Relevant tertiary qualification preferred
- 3+ Years relevant management experience working in a fast paced inbound or outbound sales and service centric contact centre environment
- Proven track record of delivering against client, customer and business outcomes
- Experience managing Omni-channel customer operations preferred
- 3+ Years’ experience working within a BPO contact centre preferred
- Relevant working experience with international customers in a contact centre environment an advantage
Benefits
- Employee experience at the core
- 5 people promises
- Professional development and structured career path
- Opportunity to support meaningful initiatives and make an impact in the community