Senior Group Manager: Operations - Airline - Graveyard Shift
WNSCape Town, Western Cape, South Africa
Posted July 23, 2025
Full Time
About the Company
WNS is a global Business Process Management (BPM) leader offering business value to 400+ global clients.
Job Description
WNS is a global Business Process Management (BPM) leader seeking a Senior Group Manager for Call Center Operations. The successful candidate will lead cross-functional teams, set performance goals, and drive continuous improvement.
Requirements
- Relevant Degree
- 8+ years of experience in call center operations
- At least 3 years in a senior management or leadership role
- Strong leadership skills
- Strong knowledge of call center metrics, workforce management, quality assurance, and process optimization
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, dynamic environment