Senior Group Manager - Call Centre Operations Night Shift
WNSCape Town, Western Cape, South Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management leader, offering business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.
Job Description
Senior Group Manager - Call Centre Operations Night Shift: Lead the Inbound Service, Sales and Retentions Department, creating a service, sales and retentions culture in a customer centric and high-performance environment, with a focus on generating revenue and retaining business.
Requirements
- Minimum 5 years' experience in a large contact center manager
- Minimum 3 years' experience in operational service, sales and/or retentions
- Thorough knowledge of contact center technology
- Computer literacy (MS Office) at advanced level (word, excel, PowerPoint)