Support Team Lead
Wolt - EnglishBucharest, Romania
Posted March 10, 2026
Full Time
About the Company
Wolt is a fast-growing tech company that creates technology to bring joy, simplicity, and earnings to the neighborhoods of the world.
Job Description
Wolt is seeking a Support Team Lead to join their Customer Support team in Romania. The team lead will guide and inspire a high-performing support team to deliver world-class support and create experiences that leave a smile on every user's face.
Requirements
- Lead by example and champion a strong customer-obsessed mindset
- Inspire, coach, and develop a high-performing support team
- Hire, onboard, and mentor new team members
- Monitor team performance and ensure SLAs and CSAT targets are met
- Analyze data and performance trends to identify improvement opportunities
- Turn insights into clear, actionable plans
- Collaborate closely with cross-functional teams and local stakeholders
- Support operational improvements and process optimization
- Leverage AI tools and automation opportunities to improve efficiency
- Foster a positive, motivated, and accountable team culture
Benefits
- Excellent benefits and perks (it seems)
- Challenging and exciting work
- Opportunities for growth and development