Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0056377

We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations.

Requirements

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
• 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
• Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
• Data Analysis: Advanced skills in analyzing qualitative and quantitative user data.
• Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
• Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams.
• Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights.
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
• Experience in a B2B environment working on enterprise solutions
• Knowledge of Tax & Accounting solutions and customer workflows
• Familiarity with User Research platforms such as Great Question or UserZoom
• Experience collecting and reporting user data from Pendo or other analytics tools.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave