Implementation Manager

Workable is a leading provider of recruiting and HR software. As an Implementation Manager, you will guide customers through the onboarding and deployment of Workable's Recruiting and HR solutions.

Requirements

• Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
• Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
• Manage end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
• Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
• Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
• Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
• Track and report on implementation progress, customer satisfaction, and areas for improvement.
• Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.

Benefits

• Private Health Insurance
• Life Insurance
• AD&D Insurance
• 401K
• Retirement Plan
• Performance Bonuses
• Cell phone reimbursement
• Apple gear
• Employee Assistance Program (EAP)
• Daily lunch allowance