We are looking for an exceptional Customer Success Manager to join our growing team. In this role, you will own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of Workato platform, increasing adoption across variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction.
Requirements
- BS or equivalent technical education.
- 5 + years of professional experience in consulting, customer success, client relationship or technical account management roles with a demonstrated track record of increasing adoption, revenue retention and driving NRR Growth.
- Prior experience as a Sr CSM or Account Manager or Sales Executive in a large PaaS preferred.
- Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$100k to multi-million ARR across the Forbes Global 2000 companies.
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level).
- Ability to develop an understanding of large complex businesses & Mid market customers with many stakeholders.
- Strong sense of customer empathy and customer-centricity.
- Grit and resilience to manage occasional tough & complex situations.
- Excellent interpersonal and communication skills.
- Strong problem-solving and analytical thinking.
- Storytelling skills.
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
- A passion for and belief in the power of automation to drive business value.
- Have a keen intellectual curiosity, detailed orientation, and possess analytical abilities.
- Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers.
- Be a self-motivated team player who loves to drive Impact beyond their current role
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
